Privacy Policy

Privacy Policy

Hi Store – Everything for You

Effective Date: August 3, 2026

Welcome to Hi Store – Everything for You.

Hi Store ("Hi Store", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the Hi Store website, mobile applications, and related services.

By accessing or using our services, you agree to this Privacy Policy.

1. Scope

This Privacy Policy applies to all Hi Store services, including:

1. Hi Store (Customer Application)
2. Hi Seller (Merchant Application)
3. Hi Delivery (Delivery Partner Application)
4. Hi Staff (Internal Management Platform, where applicable)
5. Official Website: https://historeiq.com

2. Information We Collect

Depending on how you use our services, we may collect the following information.

Personal Information

1. Full name
2. Mobile phone number
3. Email address
4. Password (stored securely in encrypted or hashed form where applicable)
5. Profile photo (optional)
6. Date of birth (if provided)
7. Shipping and billing addresses

Merchant Information

For sellers, we may collect:

1. Store name
2. Business information
3. Tax or registration information (where required)
4. Bank or payout information
5. Product information

Delivery Partner Information

For delivery partners, we may collect:

1. Full name
2. Contact information
3. Vehicle information
4. Driver's license or identification (where required)
5. Delivery status

Order Information

We may collect:

1. Purchase history
2. Order details
3. Delivery information
4. Payment status
5. Refund requests

Device Information

We may automatically collect:

1. Device model
2. Operating system
3. App version
4. Device identifiers
5. IP address
6. Browser information
7. Language preferences
8. Crash reports
9. Diagnostic information

Location Information

With your permission, Hi Store may collect your location to:

1. Deliver orders accurately
2. Display nearby sellers
3. Improve delivery services
4. Estimate delivery times

You may disable location access at any time through your device settings.

3. How We Use Your Information

We use your information to:

1. Create and manage your account
2. Process orders
3. Deliver products
4. Enable seller operations
5. Enable delivery services
6. Provide customer support
7. Improve our platform
8. Detect fraud and unauthorized activity
9. Maintain security
10. Send order confirmations and service notifications
11. Comply with applicable laws

4. Payments

Hi Store does not store complete payment card information.

Payments are processed through secure payment methods or trusted payment service providers, depending on the payment option selected.

5. Communications

We may send:

1. Order updates
2. Delivery notifications
3. Security alerts
4. Password reset messages
5. Customer support responses
6. Promotional messages (where permitted by law)

You may manage marketing communication preferences through your account settings where available.

6. Cookies and Similar Technologies

Our website and services may use cookies and similar technologies to:

1. Improve user experience
2. Remember preferences
3. Analyze website usage
4. Maintain account sessions
5. Enhance security

You may control cookies through your browser settings.

7. Sharing Information

We may share information only when necessary to provide our services.

Information may be shared with:

1. Sellers fulfilling your orders
2. Delivery partners delivering your purchases
3. Payment service providers
4. Cloud hosting providers
5. Customer support providers
6. Technology service providers assisting in operating our platform
7. Government authorities when required by applicable law

We do not sell your personal information to third parties.

8. Third-Party Services

Our services may integrate with trusted third-party services to support features such as:

1. Authentication
2. Cloud hosting
3. Payment processing
4. Maps and navigation
5. Analytics
6. Push notifications
7. Customer support

Each third-party provider operates under its own privacy policy.

9. Data Security

We implement reasonable technical and organizational measures designed to protect your information, including:

1. Secure encrypted connections (HTTPS/TLS)
2. Access controls
3. Authentication safeguards
4. Regular security updates
5. Monitoring for unauthorized access

Although we work to protect your information, no online service can guarantee absolute security.

10. Data Retention

We retain personal information only for as long as necessary to:

1. Provide our services
2. Complete transactions
3. Meet legal obligations
4. Resolve disputes
5. Prevent fraud
6. Enforce our agreements

When information is no longer required, we will securely delete or anonymize it where appropriate.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

1. Access your personal information
2. Update inaccurate information
3. Request deletion of your account
4. Request correction of your information
5. Withdraw consent where applicable
6. Contact our support team regarding privacy concerns

12. Account Deletion

You may request deletion of your Hi Store account by contacting our support team or by using any account deletion feature made available within the application.

Certain information may be retained where required by law, for fraud prevention, dispute resolution, or legitimate business purposes.

13. Children's Privacy

Hi Store is not intended for children under the age required by applicable law to use our services independently.

We do not knowingly collect personal information from children without appropriate authorization where required by law.

14. International Data Transfers

Your information may be processed or stored in countries other than your own when necessary to operate our services.

Where applicable, we take reasonable measures to protect personal information during international transfers.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website and within our applications with a revised Effective Date.

Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.

Hi Store – Everything for You

Website: https://historeiq.com

Email: support@historeiq.com

Phone: +964 776 196 6600

Operating Country: Iraq

Thank you for choosing Hi Store – Everything for You.